Terms of Service
These Terms of Service govern your access to and use of ArtisanConnect. By using our platform, you agree to these terms and our policies.
Last updated: May 12, 2025
1. Acceptance of Terms
By accessing or using ArtisanConnect, you agree to be bound by these Terms of Service, our Privacy Policy, and applicable laws and regulations.
2. Description of Service
ArtisanConnect connects customers with artisans and provides tools to discover services, manage bookings, communicate, and support trust and verification workflows.
3. User Accounts
Some services require an account. You are responsible for maintaining the confidentiality of your credentials and for activity that occurs under your account.
4. User Responsibilities
You agree to use the platform lawfully, provide accurate information, and avoid conduct that harms other users, the platform, or related systems.
5. Artisan Listings and Services
Artisans are responsible for the accuracy of their profiles, services, availability, pricing information, and other statements they publish on the platform.
6. Payments and Fees
Payments and service-related fees are processed using approved platform workflows or third-party providers. Fees may apply and will be communicated where relevant.
7. Cancellations and Refunds
Cancellation and refund outcomes depend on the agreed service terms, platform rules, and the specific facts of the booking or dispute.
8. Intellectual Property
Platform content, branding, interfaces, and software remain the property of ArtisanConnect or its licensors and are protected by applicable law.
9. Limitation of Liability
To the maximum extent permitted by law, ArtisanConnect will not be liable for indirect, incidental, or consequential damages arising from your use of the platform.
10. Indemnification
You agree to indemnify and hold ArtisanConnect harmless from claims, losses, or expenses resulting from your misuse of the platform or violation of these terms.
11. Termination
We may suspend or terminate access where necessary to enforce these terms, protect users, comply with law, or address misuse or fraud.
12. Changes to Terms
We may update these Terms of Service from time to time. Continued use of the platform after an update means you accept the revised terms.
13. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria, subject to any overriding consumer protection rights that may apply.
14. Contact Us
Questions about these terms can be sent to our support team using the public contact information listed on this page.