Privacy Policy
Your privacy is important to us. This Privacy Policy explains how ArtisanConnect collects, uses, shares, and protects your personal information when you use our platform.
Last updated: May 12, 2025
1. Introduction
ArtisanConnect is committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your information when you use our website or mobile application.
2. Information We Collect
We collect information you provide directly to us, along with operational data such as device details, usage activity, booking records, location details you submit, and support communications.
3. How We Use Your Information
We use your information to deliver services, match customers with artisans, process bookings, support payments, improve security, provide support, and comply with legal obligations.
5. Data Security
We apply administrative, technical, and organizational controls to protect your information from unauthorized access, loss, misuse, or disclosure.
6. Your Rights and Choices
You may request access to, correction of, or deletion of your information where applicable. You may also manage some communication preferences through account settings.
8. Data Retention
We keep data for as long as needed to provide services, support legal obligations, resolve disputes, enforce agreements, and maintain operational records.
9. Children's Privacy
Our platform is not intended for children under 13, and we do not knowingly collect personal information directly from children.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external destinations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be reflected on this page with a revised last-updated date.
12. Contact Us
For privacy questions or requests, contact us through our support channels and we will review your request in line with applicable obligations.